Word documents not loading

Hi Reach Team,

I think im facing a bug : I can’t Open/preview “.docx” word documents in myReach. I believe the same thing I reported weeks ago is happening again (only with docx files this time). Last time, after a myReach update, we couldn’t open PDF files.



Hey Maxence,

Thank you for letting us know the bug is now fixed, it seems we were having an issue with specific types of docx.

Let us know if you have any further problems with the preview of .docx files

Keep Reaching


Christopher Payne

Hi Chris,

Yeah it works perfectly now, thank you!



I am unable to open doc files

Hi Anand,

Thanks for your feedback. We have identified an issue with “.doc” files.
“.docx” files are working fine, the issue is with “.doc” which aren’t being processed correctly.

Our tech team is working on it, I will let you know as soon as it’s been fixed!


Hi Anand,

Just a quick note to let you know the issue with “.doc” files has been fixed!

Thanks for your patience. If you come across any further bugs or issues, don’t hesitate to let us know.

Have a great week!