I’ve been using this app for some time now. The other day I went to log into my account and it told me I had to create an account. I created an account using the email address that I had used prior. Why is all of my data everything that I had saved to this app gone? I had saved things to this app that I didn’t have saved anywhere else. Photos information it’s all gone?? I did not delete my account I did not close my account I didn’t cancel my account and I didn’t ask anyone to do it for me so please tell me where all the stuff I had saved in my reach is located. So I can at least have the opportunity to export it and save it. This bothers me because there’s stuff in there that I need and I can’t find I don’t recall getting any notifications or any emails about this my stuff is all gone there’s nothing there. Somebody needs to figure out what happened ASAP because my next call is going to be to an attorney.
Hi Jonathan,
I sent you an email, so we can discuss the specifics of your issue directly.
I understand your frustration, and I assume you unfortunately didn’t see the multiple emails we’ve sent out over the last two months informing our users that we had to make the difficult decision to end myReach’s Free plan, and focus exclusively on Pro and Enterprise accounts moving forward. We gave all our existing users the chance to export their data or upgrade to Pro at a significant discount, before all free accounts got deleted on Monday 18th August at 12:00 CET.
Our backups get deleted every 30 days, so I could check with the tech team if there is a way of retrieving your data. Let me know by email if you would like us to look into this.
Best,
Sofia