Empty Knowledge Base?

Bugs
1

Today, I opened myReach and couldn’t access my nodes! The knowledge base appears empty, but when I check the usage, it shows I have nodes. This has never happened before, how can this be solved?

2

Hi Pedro,

Thanks for your feedback.

I’m sorry to hear you’re having issues accessing your nodes. I have notified the tech team, who will look into it. I will update you asap on Monday as soon as they figure out what the issue is.

Best,
Sofia

3

Hi Pedro,

I hope you’re well.

The issue has been solved. There was an inconsistency in your custom properties, which caused your workspace to seemingly appear empty. It has now been resolved and you will find everything back to normal.

Thanks for your patience, let us know if you have any further issues.

Have a good week!

Best,
Sofia

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