Account issue after resetting password

Hi, I’ve been a user for some time but hadn’t logged on for a couple of months. I just reset my password and it seems to have created a new account with no association with my previous account or data.

Can you help with this please?

Hi @TimPercy,

We have checked our database, and it looks like you have 2 accounts.

One is empty and registration was completed today. The other was created in October 2023, I believe you’ll find all your data in that account.

In order to protect your personal info, I won’t share the email address here. However please try to login (or reset your password) with your other email, or write us to for more details.

Hope this helps.

Have a great weekend!